I try to pull the key out- the car won't let it go. I pull, I pry, I use a pen from my purse to try and use it as a lever to pop it out (I am totally crafty like that.) NOTHING.
I leave the key in the car I go up to my office (everyone is gone by that time) I Google key stuck car won't start with the model of the car. All these suggestions come up, I read them, I go down and try them all. Wiggle the wheel, hit the brake and push the shift button 3 times. NO WORKY. I call the roadside assistance, they will be here in an hour. I have to be there when they show up- super long story short I get home at 9pm. Not fun.
Oh wait, the awesome news is that the car is JUST out of warranty. I call the dealer the next day. They call me back at 5pm on Friday to say it will be $1500, something about 2 computers in the steering column, but they are going to give me a loaner to help me out. I pick up the loaner on Saturday, and tell them to fix the car, I mean really, what other option is there?
They call me Tuesday, still not fixed, but, some other computer thingy is screwed up and it's another $500. OK, fix it. Wednesday morning I call the car manufacturer-speak to a customer service rep and tell her the whole story, including how much we paid for that car (an obscene amount) and then I drop 2 very interesting tid bits
- I goggled steering wheel problems with the car year and model (tons of complaints) and there was even someone soliciting info for a class action lawsuit. Go figure.
- I am a "blogger" and I truly understand the power of on-line complaining and how 1 unhappy customer can have a domino effect, blah, blah, blah.
She calls back Thursday, she does not have an answer yet, asks for 1 more day. Fine. I had been a sweetheart until this point, but boy was I ready to get down and dirty over this one.
By the way, the car was still not ready yet. She calls me Friday afternoon and tells me they will cover EVERYTHING. Not some, not half- EVERYTHING! I was blown away.
For a moment I thought of keeping this INFO to myself and pocketing the $2000- how would my husband ever know? I could have bought something extravagant, like diamond earrings and tell them the were FAKE, if he ever asked! bwa-hahaha- but then I didn't, I am such a good wife.
The car was finally ready on Tuesday, after 13 days. When I picked it up and returned the FREE loaner, the tech told me: Ma'am I am not sure what you said, but I have NEVER seen them pick up the tab for anyone!
Hurray for me, hurray for my blog, hurray from smart mama power!